Refund policy

Returns & Exchanges

At Tempus Own, every piece is crafted with care and intention. If your purchase does not meet your expectations, you may request a return or size exchange within 14 days of delivery. Please note that your statutory right of withdrawal under EU consumer law remains unaffected.

Return Conditions

To be eligible for a return or exchange, items must be clean, unworn, unwashed, and in their original condition. All original tags must be attached, and the item should be returned in its original packaging whenever possible.

Trying the item on at home is completely fine, but we are unable to accept items that show signs of use, washing, stains, perfume, deodorant marks, or damage.

How to Request a Return or Exchange

To request a return or exchange, please use your customer account or email hello@tempusown.com with your order number.

Please wait for our confirmation and return instructions before sending the item back.

Size Exchanges

If you need a different size, please mention the size you would like in your return request. We will confirm availability before approving the exchange.

The replacement item will be sent after we receive and inspect the returned product.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged, or we sent the wrong product.

In specific cases, Tempus Own may provide a prepaid return option when agreed in advance.

Refunds

Once we receive and inspect your return, we will notify you of the approval. Approved refunds will be processed to the original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time to reflect the credit in your account.

Faulty or Incorrect Items

If you received a faulty, damaged, or incorrect item, please contact us at hello@tempusown.com before creating the return. We will help you solve the issue as quickly as possible.